With over 80 products and services in their catalog, Verisk ISOnet had an immediate need to reimagine their product delivery process that service all major US insurance carriers. The design objective was to modernize the ISOnet Product suite in order to improve customer experience and embed additional products and offerings in their workflow. This engagement delivered:
7 Persona profiles
2 Representative Customer Experience Maps
A process to evaluate, rank and prioritize products using Lean Canvas
